Forum Discussion

JohnCurran's avatar
JohnCurran
Community Member
22 hours ago

Error when attempting to send a Rise course

I get the following error when attempting to send a Rise course:

Failed to send copies to the following emails, please ensure that they have valid accounts in your regional data center: (name@domain.ie)

Any idea what is happening? I'm in the UK and the client is in Ireland.

John

rise 360

2 Replies

  • PhilMayor's avatar
    PhilMayor
    Super Hero
    22 hours ago

    I suspect it is worse than that, you are on different data centres one in the US one in the EU and the two cannot share courses. I would raise a support case but I am unsure there is a fix.