Forum Discussion
Error when attempting to send a Rise course
Hi JohnCurran,
Great to see that Phil has been helping you!
I'm sorry to hear that you're having trouble sending Rise course copies to another Articulate ID. As Phil shared, transferring data between regional data centers is currently not supported. I understand the confusion, as you are physically based in the UK, however your Articulate account is stored on US servers. Checking the Articulate ID of the colleague you shared (Caitlin@asiam.ie), I can confirm they are based in our EU data center.
We've been tracking how this limitation affects our users, and I've shared your feedback directly with our product team. We'll be sure to notify you if we release a future update that helps.
LaurenDuvall In that case, why are UK accounts in the US region? We are, after all, in Europe, geographically if not politically. All my clients are in UK/EU...none are in the US. Can you provide clear guidance on where UK users' data is hosted please?
Hi JohnCurran,
Thanks for raising this, happy to clarify!
Data center placement isn’t based on a user’s physical location. Instead, it’s determined by the region selected when the subscription was first created, either U.S. or EU.
That’s why UK-based users can still have subscriptions in the U.S. data center, depending on what was selected during sign-up or purchase.
If you’re ever unsure which data center your account is in, you can check the URL after signing in. If it includes “eu” (for example, rise.eu.articulate.com), you’re in the EU data center. If it doesn’t, you’re in the U.S.
For more details on how data centers and hosting work, you can check out this article.
I understand this can be limiting when working with clients across regions, and we’re continuing to track feedback around this.
I was never asked when I first signed-up (probably because it was US only at the time) or made aware of this limitation subsequently, so it will be an issue for many UK users.
Please keep me updated on feedback and/or potential workarounds.
Hi JohnCurran,
Thanks for sharing that context. That helps clarify things.
You’re right that earlier on, when only the U.S. data center was available, subscriptions were automatically hosted there. As the EU data center was introduced later, newer subscriptions had the option to choose a region during sign-up, but existing subscriptions remained in their original region.
Steven has shared your feedback with our product team, particularly around visibility and flexibility for users in situations like yours. At the moment, there isn’t a workaround to share content across regions, but we’re continuing to track this need.
If anything changes here, we’ll be sure to share updates.