Forum Discussion

JohnCurran's avatar
JohnCurran
Community Member
21 days ago
Solved

Error when attempting to send a Rise course

I get the following error when attempting to send a Rise course: Failed to send copies to the following emails, please ensure that they have valid accounts in your regional data center: (name@domai...
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    20 days ago

    Hi JohnCurran​,

    Great to see that Phil has been helping you!

    I'm sorry to hear that you're having trouble sending Rise course copies to another Articulate ID. As Phil shared, transferring data between regional data centers is currently not supported. I understand the confusion, as you are physically based in the UK, however your Articulate account is stored on US servers. Checking the Articulate ID of the colleague you shared (Caitlin@asiam.ie), I can confirm they are based in our EU data center. 

    We've been tracking how this limitation affects our users, and I've shared your feedback directly with our product team. We'll be sure to notify you if we release a future update that helps.

JohnCurran's avatar
JohnCurran
Community Member
19 days ago

Steven,

Surely there must be a way to share Rise projects between the UK and customers in the EU. There never used to be a problem. Is there a manual workaround? I assume the limitation is political and not technical. 

Regards,

John

LaurenDuvall's avatar
LaurenDuvall
Staff
18 days ago

Hi JohnCurran! I can see why this feels confusing, especially if it seemed to work differently before.

Rise 360 uses separate regional data centers, and courses can only be shared within the same region. Right now, there isn’t a way to move content between regions.

This setup helps meet data privacy and residency requirements, especially in the EU, where content needs to stay in its assigned region.