Forum Discussion
Error when attempting to send a Rise course
Hi JohnCurran​,
Great to see that Phil has been helping you!
I'm sorry to hear that you're having trouble sending Rise course copies to another Articulate ID. As Phil shared, transferring data between regional data centers is currently not supported. I understand the confusion, as you are physically based in the UK, however your Articulate account is stored on US servers. Checking the Articulate ID of the colleague you shared (Caitlin@asiam.ie), I can confirm they are based in our EU data center.
We've been tracking how this limitation affects our users, and I've shared your feedback directly with our product team. We'll be sure to notify you if we release a future update that helps.
Steven,
Many thanks for that update. I've shared projects before but maybe with others using a US data centre. I guess I could move my account to an EU data centre if I needed to?
John
You're very welcome, JohnCurran​
Unfortunately, users cannot switch regional data centers once a trial or paid subscription has started. The placement only occurs during that initial sign-up process.
Please let me know if I can help with anything else!