Audio and Video out of sync when using Seekbar

We've also had this issue ever since SL2 came out. When using the seekbar, our video falls out of sync with our animations and triggers. SL1 was fine!!! This is super frustrating seeing that our modules are 90% video with animation. Clients don't like the "lock the seek bar" option and I agree, it's not a great solution for our clients. Hope this gets fixed soon!!!

Thanks Brooke for reaching out here, this issue is still with our QA team for review, so I don't have any additional information to share at this time, but we'll update the thread once there is more to share. 

Is there a process to escalate issues?  It seems to me that if it is a big one for customers, it should be a big one for your QA, your developers, your management.  

Having worked in the software industry for a dozen years, I understand your hesitation to call this a 'bug', but obviously it is a huge design flaw that needs to be rectified.

Hi Terry, 

We have raised a report of the issue with our QA team, and until we hear further from them I don't have additional information to share. We do indicate as a part of the report filed when there are more users impacted in a particular thread so that we're able to keep an accurate assessment of users impacted. 

Once we have additional information to share, we'll be sure to update you here. 

Hi Ashley, based on your response it seems more voices might prompt this issue to get escalated in the backlog, so I am adding +1 - thanks.

It certainly doesn't hurt to know if there are more users impacted. Thanks A N.  

I am certainly adding my voice to this call.

I'm going to add my voice as well. This is a major issue!

Thanks Caryn and if there is anything else we can assist with, please let us know. :-)  

Hi,
I was wondering if this matter was fixed as part of SL update 7?

Waiting eagerly for it.