Forum Discussion

KathyFitzgerald's avatar
KathyFitzgerald
Community Member
13 years ago

Audio clips (narrations) are playing on the wrong slide(s)

I've been working with this project for a while, now all of a sudden my narrations are mixed up on several slides.  They are correct in the timeline but I guess Storyline is disregarding the timelin...
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
4 years ago

Hi Thomas!

I understand how frustrating this must be! It's helpful to know this occurs as soon as you publish. The quickest way to receive support when these types of issues arise is through a support case.  I've submitted a case on your behalf so that you can work with our Technical Support Engineers directly.

ThomasSteele's avatar
ThomasSteele
Community Member
4 years ago

Hi,

Thank you for this response. I tried opening a ticket, but the web form told me it couldn’t verify me, so thank you for submitting on my behalf.

A little more since: I tried importing the entire project into a new story and it looked fine until I published again. Same slides with the same issue.

I created a new story shell. Published it. In the original story, I removed all audio. I also re-ran all the audio through a text to speech program on AWS. Imported the slides. Published again. Then placed all the audio. Published again and it all seems to be working. That was a lot of work, but gives you another clue, perhaps.

Thank you.

Thomas Steele, EdD
Curriculum Developer, Global Learning
AWS Customer Service
Work hard. Have fun. Make history.

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