Forum Discussion

cassandramiller's avatar
cassandramiller
Community Member
4 years ago

Audio cuts out when using Edge and Chrome - Storyline 360

Hello, When viewing my published Storyline 360 course from our LMS, one of the audio files stop playing about 2/3 the way through. This was occurring with Edge and Chrome, but it  played as expect...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff

Thanks, Cassandra.

I can see that Lianne is already taking a look, so you should be hearing from them soon.

cassandramiller's avatar
cassandramiller
Community Member
4 years ago

Yep! Thank you all for looking into this so quickly!

  • LinahTul-Jam277's avatar
    LinahTul-Jam277
    Community Member
    4 years ago

    Hi!

    I am experiencing the same issue. The audio works fine in IE but cuts off on random slides in Chrome and Edge. Republishing the course fixes the issue on those slides but it pops up on other slides randomly.  Any fix for it?

    • LaurenConnelly's avatar
      LaurenConnelly
      Staff
      4 years ago

      Hello Linah!

      I'm happy to help! Are you publishing for LMS or Web? If you're publishing for LMS, I'd recommend testing your course in another LMS environment like SCORM cloud to see if the audio stops in all LMS environments. Secondly, are your Chrome and Edge browsers up to date?

      If you'd like us to test the course on our end, you can attach the .story file to this public discussion or share it privately in a support case.

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