Forum Discussion
Audio Delay When Published But Not When Previewed
So the resolution for me boiled down to going into each slide of the project and deleting the screen recordings at the slide level. This fixed the audio lag.
Thanks for sharing what worked best for you, FritzSimonson-4! I'm sure it will be helpful for folks who come across this discussion in the future.
Have a wonderful weekend!
I'm now having this issue.
What do you mean "delete the screen recordings at the slide level?"
Hi RobertNowak-b54,
I'm sorry to hear you're also experiencing an audio delay issue in your Storyline project. I'm happy to learn more about your current setup!
- Are you working on your local hard drive? We recommend this to help avoid experiencing any unexpected behavior.
- Just to confirm, what publishing format are you selecting?
- Do you experience this audio delay when publishing your course to Review 360?
It will be helpful for us to do some further testing if you're comfortable sharing your file. You can upload it here or privately in a support case, and we'll be sure to delete your file once troubleshooting is complete.I am working on a local hard drive. The lag occurs when it is published to our test LMS (Cornerstone Saba) but does not appear when I preview the slides. It generally happens on the first slide, or first two. If I replay the slide, it works correctly. It's as if the audio is loading after the rest of the slide.
Still working out whether I am able to share these files with you. I see you have servers in the US and Frankfort. Can you confirm this would only be stored on US servers? Where is the support team who would view it be located?
