Forum Discussion
Audio Delay When Published But Not When Previewed
I am experiencing this issue for the first time in six years of using Storyline. In the timeline view, the audio is in perfect sync, but as soon as I try to preview it in the browser, there is a delay in the audio only. I haven't even gotten to the point of publishing into Review 360 or the LMS yet. Additionally, it is only happening on one slide in the project. I recreated a new version of the same slide, created a different audio track and the same issue occurred. Another troubleshooting point - this slide has layers. When I created the new version, the audio played fine in the preview with no delay, but after I added in the layers, the delay occurred again. This is not the only slide with layers in this project, though. Unfortunately, there is proprietary information in my project, so I can't upload it to have the developers look at it. Can you recommend any other actions to try?
Hi KanuMendoza,
Thanks for reaching out!
Recreating the slide and testing new audio was a great place to start. Have you tried importing the entire course into a new Storyline file, then recreating the slide again?
Something that stands out to me is that this is the only slide with layers where the issue occurs. Do the other slides have audio? Is there something that differentiates this slide from the other slides?
Also, if you publish the course to Review 360 or to Web, does the issue persist there as well, or only when previewing?
Please feel free to follow up with this information here or privately in a case. We're happy to help get this figured out!