Forum Discussion

JulieHamrick-fe's avatar
JulieHamrick-fe
Community Member
2 years ago

Audio Delay When Published But Not When Previewed

I have a slide with audio that should begin playing when the timeline on the slide begins. When I preview the slide, it works as it should. When I publish the course, the audio is delayed by 10-15 s...
storyline 360
KanuMendoza's avatar
KanuMendoza
Community Member
1 day ago

Hi Kelly - thank you for the response and troubleshooting tips.  All slides in the project have audio, and all the triggers for the problem slide are set identically to the other slides that have layers.  The only difference that I can determine is that the slides that are working fine have more layers that the one with the issue.  I will try the new .story file option to see if that works and I'll also publish to Review as a test both before and after for comparison.  I'll let you know if it works or not.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    8 hours ago

    Hello KanuMendoza,

    Thanks for sharing an update with us! I see that you've also opened a support case and that you're working with our colleague Darwin. You're in excellent hands! We'll continue the conversation over in your case, so everything is in one spot!