Forum Discussion

JulieHamrick-fe's avatar
JulieHamrick-fe
Community Member
2 years ago

Audio Delay When Published But Not When Previewed

I have a slide with audio that should begin playing when the timeline on the slide begins. When I preview the slide, it works as it should. When I publish the course, the audio is delayed by 10-15 s...
storyline 360
Ed_Lupu's avatar
Ed_Lupu
Community Member
2 days ago

Hello everyone, 

I have the same issues, tried everything that was suggested, even logged a ticket. Using Storyline 360 for software simulation.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    1 day ago

    Hello Ed_Lupu, 

    Thanks for reaching out! I do not see a case logged in our system. Not a problem! Did you happen to use a different email address to open the support case? 

    Happy to open one on your behalf if you're still experiencing this audio delay with your Storyline course. 

    Looking forward to hearing from you! 

    • Ed_Lupu's avatar
      Ed_Lupu
      Community Member
      1 day ago

      Hi Luciana

      00065365

      Thanks

      • KellyAuner's avatar
        KellyAuner
        Staff
        20 hours ago

        Hi Ed_Lupu,

        I'm happy to help!

        We checked our systems, and were unable to locate a support case associated with this case number or email address. I've opened a new case for you and sent over an initial email. In the meantime, your case has been escalated to our Support Engineers, so they'll be ready to troubleshoot once they receive your reply!