Forum Discussion

JulieHamrick-fe's avatar
JulieHamrick-fe
Community Member
2 years ago

Audio Delay When Published But Not When Previewed

I have a slide with audio that should begin playing when the timeline on the slide begins. When I preview the slide, it works as it should. When I publish the course, the audio is delayed by 10-15 s...
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff
1 day ago

Hello Ed_Lupu, 

Thanks for reaching out! I do not see a case logged in our system. Not a problem! Did you happen to use a different email address to open the support case? 

Happy to open one on your behalf if you're still experiencing this audio delay with your Storyline course. 

Looking forward to hearing from you! 

Ed_Lupu's avatar
Ed_Lupu
Community Member
1 day ago

Hi Luciana

00065365

Thanks

  • KellyAuner's avatar
    KellyAuner
    Staff
    20 hours ago

    Hi Ed_Lupu,

    I'm happy to help!

    We checked our systems, and were unable to locate a support case associated with this case number or email address. I've opened a new case for you and sent over an initial email. In the meantime, your case has been escalated to our Support Engineers, so they'll be ready to troubleshoot once they receive your reply!