Forum Discussion

MatthewMills-20's avatar
MatthewMills-20
Community Member
11 days ago

Audio Desync / Loading

Hello! When creating a course in Storyline 360, I use a lot of audio. Be it from recordings from an actual narrator, or the AI created voice. I have a timeline of audio that can range anywhere from...
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
6 days ago

Hey ThierryEMMANUEL​,

Thanks for jumping in and sharing your experience! I completely understand how frustrating this can feel, especially when the behavior impacts client delivery.

While we recommend authoring on the latest Storyline versions for stability and fixes, this is helpful insight and something we’d like to investigate further. Since you're seeing this issue across multiple projects and versions, do you mind uploading a sample .story file for testing? You can share that file here in the discussion or through a support case.

In the meantime, I have some follow-up questions to help us troubleshoot this better:

  •  Are you using multiple short clips on the Timeline, Triggered audio, or both?
  • Are your audio files externally sourced, AI-generated, or a mix of both?
  • Does the behavior occur consistently across all browsers?

 

Looking forward to hearing from you!

CarrieAnders421's avatar
CarrieAnders421
Community Member
4 days ago

StevenBenassi​, I have noticed an increase in the same issues with our audio in Storyline: it either gets clipped or delayed when viewed. We have practiced adding a buffer before and after the audio on the timeline. And still having the issue. 

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    19 hours ago

    Hello CarrieAnders421​,

    I understand that even when adding a buffer before and after audio narration, it still seems to get clipped when published. Gosh, that's frustrating! I'm happy to learn more. 

    • Are your audio files externally sourced, AI-generated, or a mix of both?
    • What browser are your learners using to view your course? Do they experience this in an incognito window?
    • Are you experiencing this in multiple files or just this one?

     

    I'm curious if you experience this behavior when testing out your course in SCORM Cloud or when publishing to Review 360. We'd be happy to have our talented Support Engineers weigh in within a support case.

    Looking forward to hearing from you! 

    • CarrieAnders421's avatar
      CarrieAnders421
      Community Member
      19 hours ago

      Hi LucianaPiazza,

      1. All our audio files are external and inserted on the timeline. We record our own audio file.

      2. We internal users use Chrome and Edge; however, I am not sure what our external users are using. We recommend Chrome. However, they would use any browser such as Edge, Chrome, Firefox, and maybe some users who have Safari. 

      I've noticed it when previewing my work or doing a peer review in Review 360. I have not tested it in Incognito mode. I will give that a try.

      3. It is noted in several files across all our developers' files. I have personally checked a few, and the audio has plenty of time between audio on the timeline. 

      Do I create a case in support and send one of our files?

      Thank you.