Forum Discussion

ReneeHermeling's avatar
ReneeHermeling
Community Member
8 years ago

Audio does not auto start in published SCORM

I have at least three online modules that the audio does not seem to work consistently.  On most slides it will start automatically, but on some slide it will not start when the slide changes.  If t...
Presenter 360
Studio 360
ReneeHermeling's avatar
ReneeHermeling
Community Member
8 years ago

We published in Presenter.  I'm not sure how to find the version?  We have viewed in Google Chrome and in IE11.  Our LMS seems to work best with chrome. 

It does happens when jumping from slide to slide and when the user uses the back or forward button. 

I have attached a package for your review.

Crystal-Horn's avatar
Crystal-Horn
Staff
8 years ago

Thanks for sharing your published output, Renee.  I uploaded it to SCORM Cloud, and I was able to hear audio on every slide in both Chrome and IE 11.  Can you check my link here and let me know how it works for you?

I tried testing clicking Next and Prev to go through every slide, as well as letting slides advance automatically.  I also scrubbed the seekbar, and the audio stayed in sync with the slide.

The only think I noticed was that your course was published with update 7 of Presenter '13.  I would recommend updating Studio '13 to update 9, which is the latest version.  Then, republish the course and upload it again.  

Let me know what you think!