Forum Discussion
Audio doesn't play on random slides from published Presenter 360 presentation
I used audio narration throughout my entire Presenter 360 slideshow. There's a quiz at the end too. When I review my presentation in Review 360, there are no hiccups.
However, when I publish the file to our LMS, random slides will not have audio. You can press the restart button, which will restart the slide and the audio narration starts. The slides that have no audio appear to happen at random, so I don't think it has anything to do with the content on the slides. This appears to be a bug. Can you check out my file and let me know what you find?
7 Replies
Update: Random slides do not have audio in Review 360 as well. I tested this just now with a newly updated presentation. Only one slide did not contain audio at the start. I was able to restart the audio by pressing restart.
Hello Gao!
Thank you for sharing the published zip folder with us! I understand the audio is missing on random slides when publishing the course for Review 360 and publishing for LMS. I can see in the presentation_content folder that the audio files are included in the published output file. Which browser are you using when the audio is missing? Have you tried viewing the course in another browser to see if the audio is missing there as well?
It would be helpful for our team to take a look at the Articulate Package. I'd recommend sharing the Articulate Package with our Support Engineers in a support case.
Both Google Chrome and Microsoft Edge have the random audio error. I attempted playback 2x on Internet Explorer and did not run into the same issues. However, Internet Explorer will not be supported on my LMS in the near future, so it won't be an option for me to ask users to use Internet Explorer.
I attached an updated Presenter Articulate Package. In this one I put a disclaimer in the beginning to tell the learner to click the restart button, if audio does not play. Restart always seems to work to start the audio back up.
I'm having the same problem today. The last time I published the course, one slide didn't play the audio. I rebuilt that side and republished, now two different slides do not play the audio - I'm getting a bit frustrated.
Forgot to mention the behavior happens on both Articulate Review and SCORM Cloud and I won't put it on the LMS until I get it resolved.
Hello Joan!
I apologize that you're running into audio issues as well! I can understand your frustration. With your permission, I'd like our Support Engineers to step in to take a look at your project. You can upload your Articulate Package in a support case. You'll hear from our team as soon as possible!
