Audio doesn't play (sometimes)

Hi Wendy,

There are two elements to check first:

 1. Disable the shared profile in Parallels, so all the default Windows folders reside in the Windows environment, not the native Mac environment. For more information on this topic, see this Parallels article.

After disabling the shared profile, uninstall and reinstall your Articulate software. (This step is only necessary if shared profiles were previously enabled.)

2. Save and publish Articulate projects in the Windows environment, not the Mac. For example:C:\Users\Administrator\Documents\

Don't work from a network drive or an external USB drive. Doing so can result in file corruption or loss of resources.

Audio, video, and image resources must be located in the Windows environment, not the Mac. Copy and paste files you need for Articulate projects to the Windows environment prior to inserting them into your content.

Also, where are you testing your published courses? You'll want to test within the intended environment as testing locally could cause elements of your course to not behave properly.