Forum Discussion
Audio doesn't play (sometimes)
Hi all - Apologies I know this is an old post so I jumped on the back of it... Just wondering if anyone has a solution...
I've published my course and I'm testing the file locally as a web published version... But I'm noticing that the audio (which is triggered by a button) does not always play first time round. I've had 4 members of the team test this and they all have different issues... for example one file doesn't work first time for one team member but others have no issues... Does any one know what the cause is? In the preview it all works as it should. **baffled**
Thanks
Mr Brown
Hi there, Mr. Brown. The past few updates with Google Chrome has changed the way it handles content with media that plays automatically, like a course with audio on the first slide (even if it's triggered by a button).
Let me grab some details from you to determine what could be the specific cause on your side:
- Can you confirm what version of Storyline you’re using? Go to Help > About Storyline.
- Is the inconsistent audio happening in all browsers? Which ones?
- Do you see a play button overlaying your course before it starts? It would look like this:
Lastly, depending on browser security settings, your content may not perform as expected when launched directly from the published output folder. Does it behave better if you host it in a live web environment? Here's more on publishing and sharing your content.
