Forum Discussion

WendyFarmer's avatar
WendyFarmer
Super Hero
12 years ago

Audio doesn't play (sometimes)

I have a course with audio.  Has been playing fine during preview and then when I publish it sometimes the audio plays and sometimes it doesn't. Have checked all my sound / volume elements and a...
storyline 360
DouglasBrown-89's avatar
DouglasBrown-89
Community Member
7 years ago

Hi Crystal - OK

Point 1 = Storyline 3 - Version: Update 3: 3.3.15007.0
Point 2 = We're only using Chrome at the moment
point 3 = No, the whole thing plays fine (the flash player is updated)
point 4 = It's already installed on a testing server.

That's it... I've done many tests and for the most part it does work... it's the inconsistency that's driving me nuts... :) My only thought is that it's loading the audio, so the user is clicking too early (and actually pausing it)... but then there are other times it doesn't actually work at all until I click back, then next, then click the audio button.

Thank you so much for replying...

Mr Brown

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    7 years ago

    Great info, Mr. Brown.  Thanks for those details!  We addressed the autoplay issue in Chrome in update 4 for Storyline 3.  Since we're currently on update 5, I would recommend downloading and installing the latest version so you have the benefits of enhancements and bug fixes!

    The reason for the inconsistency is that Chrome tries to predict whether the user would allow the media to automatically play based on a few factors.  Some folks might get audio right away without engaging the slide, and some folks might need to click around and return to the first slide.

    With the latest updates, you'll see the play button.  It is there to collect "permission" from users to play the content with media to satisfy Chrome's new policy.  Let me know if you have any questions after updating!

    • GregNickerson's avatar
      GregNickerson
      Community Member
      7 years ago

      Thank you for the information. I'm having a similar issue when testing in Chrome. 

      I'm using Storyline 360 to develop and Review 360 for playback/feedback. When attempting to playback the module (which worked FINE a couple days ago in Review 360). Now, it is not playing the audio when the module begins. 

      Based on this current thread, what do I need to do to update Storyline 360 so that the audio will play back in Chrome, as expected, at the start of the module?  

      We do NOT want the user to have to click a play button to launch the module, as we often offer our modules via web server, not via an LMS. Please help!

      Thanks in advance! - Kate