Forum Discussion
Audio doesn't play (sometimes)
Great info, Mr. Brown. Thanks for those details! We addressed the autoplay issue in Chrome in update 4 for Storyline 3. Since we're currently on update 5, I would recommend downloading and installing the latest version so you have the benefits of enhancements and bug fixes!
The reason for the inconsistency is that Chrome tries to predict whether the user would allow the media to automatically play based on a few factors. Some folks might get audio right away without engaging the slide, and some folks might need to click around and return to the first slide.
With the latest updates, you'll see the play button. It is there to collect "permission" from users to play the content with media to satisfy Chrome's new policy. Let me know if you have any questions after updating!
Thank you for the information. I'm having a similar issue when testing in Chrome.
I'm using Storyline 360 to develop and Review 360 for playback/feedback. When attempting to playback the module (which worked FINE a couple days ago in Review 360). Now, it is not playing the audio when the module begins.
Based on this current thread, what do I need to do to update Storyline 360 so that the audio will play back in Chrome, as expected, at the start of the module?
We do NOT want the user to have to click a play button to launch the module, as we often offer our modules via web server, not via an LMS. Please help!
Thanks in advance! - Kate