Forum Discussion

WendyFarmer's avatar
WendyFarmer
Super Hero
12 years ago

Audio doesn't play (sometimes)

I have a course with audio.  Has been playing fine during preview and then when I publish it sometimes the audio plays and sometimes it doesn't. Have checked all my sound / volume elements and a...
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
5 years ago

Hi Suzanne!

I understand your frustration! We'll do everything we can to find the fix. Let me gather a few details, and then I can point you in the right direction!

First, which program are you using? The original discussion is for Storyline 360. Are you using Storyline 360 too?

Secondly, is all of the audio not playing, or is it just the text to speech? 

Lastly, I have attached a sample file that I've created on Storyline 360 using Parallels on a Mac. The file includes text to speech on the first slide. Can you open the project in Storyline 360, preview the project, and then publish the project? Is the text-to-speech playing during Preview and Publish?

I know it's frustrating to be stuck like this! I appreciate your help with providing these details.