Audio drops in Google Chrome

Thanks for the update, Jill. Glad to hear that you are no longer experiencing an issue.

I was able to take a look at the case that Gerald worked on with Betty, and this is what Betty shared:

I did a uninstall/reinstall of Storyline and then republished to Review 360 and it seemed to fix the audio on the first slide but not the second. Ended up restarting my computer and republished the file and it seemed to fix both. Long winded way to say it now works but wanted to give you the info about how I got there.

Hi Joe,

In all of the examples that I've seen, republishing, repairing, or restarting seems to get the job done.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.