Forum Discussion
Audio drops in Google Chrome
I've published a Storyline 360 course to Review 360 and our LMS (Cornerstone) and when I use Google Chrome to open the course in either platforms, the audio stops abruptly in 2 specific areas of the...
Hello Clara,
thank you for responding.
I am noticing this problem only with Edge/Chrome on our LMS server. Locally the story works fine. Egde is our corporate browser.
Due to confidentially reasons I cannot provide the story-file here nor in a support case.
Do you have an upgrade available which solves this problem or which allows to detect the problem in the Storyline environment? I mean: the problem is over an year old now.
Regards
Martin
Hi Martin,
I'm sorry to hear you're still struggling with this issue. I looked into a few of the earlier Support cases linked to this discussion and it doesn't appear to be a bug within Storyline, but an issue of audio corruption in the files.
I understand you can't share a copy of the file with our Support Team, but if you'd like to connect one on one, we can share some tips on how to repair those files and help get you back up and running!
