Forum Discussion

NielsVollrath-5's avatar
NielsVollrath-5
Community Member
10 months ago
Solved

Audio files only repeats once

I had a similar issue in the past with videos. But it was fixed with an update this year. All worked fine. I am on Version 94 now and once again the issue has returned. I have an audio file, created ...
storyline 360
  • EricSantos's avatar
    EricSantos
    9 months ago

    Hello NielsVollrath-5! 🎉

    I have some great news to share. We just released another update for Storyline 360. In Build 3.96.33815.0, we’ve included essential fixes and new features. One of the bugs we’ve fixed is:

    • Audio didn’t loop when designed to do so.

     

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

    Please let me know if you need additional help.

StevenBenassi's avatar
StevenBenassi
Staff
10 months ago

Hi NielsVollrath-5!

Sorry to hear that audio from your Storyline course isn't playing back as expected!

I see that you've connected with my teammate Lejan, through a support case. As Lejan shared, we have this behavior logged as a bug in Storyline 360. This bug causes audio to only play once, even if Triggers are set to loop it continuously. I've linked this discussion to the bug report so we can notify you as soon as a fix is in place.

In the meantime, as a workaround, we suggest downgrading to Storyline 360 version 3.93.33359.0 where this bug cannot be observed.

Thank you for your patience. I'm sorry if this has been slowing you down!