I have created several Rise courses. In several of them, when I click to play the audio, it plays multiple audio files at the same time. I cannot figure out what is happening. It only happens on a few slides. It seems to be when I use flash cards, but it is not consistent.

Still nothing. I keep checking in and am told it is still with the engineers...3 months :(

Hi Douglas! That definitely doesn't sound right, so I'm glad you reached out! Can you tell me more about when you noticed this issue? Does this only happen after the course is published? If so, where did you host the published output file for testing? What web browser were you using when you ran into this problem? Would you be willing to send us the course Share link so we can test it from our side? If that works for you, you can open a case here.

It happens both when editing the course and after it is published. It seems to only be happening in the timeline block. It doesn't happen with every audio in the timeline. I can't figure this out. I have removed the audio, and uploaded the file again and then it happens again. Doug Opicka Partner/CFO Plaid, LLC Email: doug@BeingPlaid.com http://www.beingPlaid.com

Thanks for sharing your course file with our Support team, Doug. I see Christopher discovered that this is a software bug, so I'm glad you brought it up to us. We'll send you an update if we get any more information that will help you.

Hi! I'm having the same glitch! Do you have suggestions to fix the overlapping audio?

Audio in Rise overlaps | Articulate

25 Replies

RachelleTulloch
Community Member
2 years ago
Yes, this is still an issue that is unresolved. It is now 2024 - surely we have a fix for this by now?
JoseTansengco
Staff
2 years ago
Hello Steve and Rachelle,

I'm sorry to hear that both of you are still experiencing this issue. I went ahead and opened support cases on your behalf to get you in touch with our support team. Our support engineers will be reaching out to request copies of your Rise 360 courses so we can test the behavior and check to see if you are being affected by the bug discussed in this thread or something else that needs to be reported to our product team.

Please be on the lookout for an email from us, and we'll continue the conversation there!

Forum Discussion

Audio in Rise overlaps

25 Replies

Related Content

Create AI-Generated Audio in Rise 360

Add Audio to Rise 360 Courses

Rise 360: Create Custom Blocks

AI Assistant: Producing Highly Realistic Audio

Marker Audio still overlapping

Learn

Connect

Discover

Community

Company

Trust Center