Forum Discussion
Audio Issue (working on preview but does not play when published)
Hello PragyaSinha-c97,
Happy to help!
The behavior you're running into is a limitation of most modern browsers, which prevents audio from automatically playing unless a viewer interacts with the slide. This behavior is described in this official Google post. As a workaround, you can introduce a button on the very first slide of your course that requires learners to interact with the content to allow the audio on the second slide to play automatically. Here's an edited version of your course so you can see the workaround in action.
Hope this helps!
Hi Evelyn,
I'm glad to see you've connected with my teammate, Lea, on this in a support case!
For anyone experiencing issues with audio—like sound randomly dropping out or not syncing with other slide elements—please republish the course after updating to the new version. Today, we released Update 118, which includes improvements to the way audio behaves in published output.
Please launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help!