Forum Discussion

GeorgeLake's avatar
GeorgeLake
Community Member
9 years ago

Audio not working during Preview

Audio won't play when previewing content? Its making it really difficult to time the animation of objects.  The audio on my system is fine and this feature was working until this morning (I finished...
storyline 360
HaneenDagher-cf's avatar
HaneenDagher-cf
Community Member
3 years ago

I faced the same problem today. The only thing that worked for me was to turn the audio compression to (none) instead of (automatic).

StevenBenassi's avatar
StevenBenassi
Staff
3 years ago

Hi Haneen!

Sorry to hear you are also experiencing this snag with audio not playing when previewing a Storyline 360 course. I'd be happy to help!

I just had some clarifying questions first. Before turning down the Audio Compression, had you implemented any of the other solutions offered earlier in the discussion? Such as:

Thanks for reaching out and sharing a workaround you found success with! I'm sure other users discovering this thread will find the information very useful!

  • HaneenDagher-cf's avatar
    HaneenDagher-cf
    Community Member
    3 years ago

    Hello Steven, thank you for your reply.

    And I am sorry for being late in responding.

    Yes, I have tried them both before changing the audio compression.