Audio not working during Preview

No version of SL is working right now.  SL2, SL3 nor SL360

Update - I fixed it.  Here's a short video rather than write an essay

Wow George! Thanks for sharing all of this. From your issue, to your troubleshooting and solution. Sorry you worked so long at this, but you are gonna be somebody's lifesaver.

Hello,

I only recently updated my Articulate SL2 to the latest version.  I am experiencing this error as well. I followed the instructions on your video, but that did not fix the problem. I have followed the other suggestions (delete/reinstall SL2, deleting/adding audio, checking flash), but that did not work. 

I use tempshare to preview/share my Articulate projects, and when I tried to view the project there the sound didn't come there either (tempshare link: http://tempshare.articulate.com/)

Any help would be appreciated. Thank you,

Sarah Beach  

Hi Sarah,

The audio issues above were specific to previewing content, so if your audio is not playing in the published output that sounds like something different. Can you share a copy of your .story file and the link you got from Tempshare? Than we can test out previewing/publishing it and how your link behaves on our end too.

Hello Ashley,

This morning I sent a tempshare file and the other person was able to hear it. So it seems the issue is with my computer, but it is not the issue with Realtrek Digital Audio that George outlined in his video. Sorry, I should have thought to do that earlier.

Anyway, I have attached snipets of my Sound options in Articulate and my Playback devices to show it is not the error George outlined. I have informed my IT as well because this might be an issue with my computer. I will let you know what IT says. Thank you,

Sarah Beach

Sarah, did you have a look at the video I posted?  I found that SL can sometime get confused with the audio outputs - especially if you have more than one set of speakers.  My issue appeared after a fresh install, to fix another issue and once I plugged my microphone in.  Unbeknownst to me, my system has five sets of speakers (Webcam, internal motherboard speakers, my external speakers, a "speaker for bass and my Yetti Mic).  SL used my external speakers for normal playback but my bass channel for preview.  The video I posted shows how I fixed it.  

Ignore that - I just saw your post!  Hope you fix it.

It turns out that the audio driver in the dock that I plug into was interfering with the playback. You can delete my posts if you'd like, since it's super specific to my set up. Thank you for your help,

Sarah Beach

No worries Sarah and no need to delete. I appreciate you sharing your experience and resolution. 

Another place to look is the Volume Mixer when you have Storyline open.  Sometimes the mixer for Storyline gets muted for some reason.  

Sounds like experience talking Kris :)

Thanks for popping in to share.

Yep. Just happened to us today.

Well, again, I appreciate you popping in to share. Glad you were able to get it figured out.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Hi there, I tried to do the above troubleshoot that George posted but it's still not working for me for Preview - sound is not on. However audio clip and published output works fine. I can play the audio clip on its own and the I can hear sound in the published output. The audio for preview just isn't working for me. Is there a workaround? Thanks!

Hi Lesley and welcome to E-Learning Heroes :)

Thanks for contacting us and sharing what you are experiencing with your project.

• Does this happen with any project you are working on or just this one?
• Are you previewing via the timeline preview or the course preview button?

Hi Leslie, I tried both and both doesn't play sound. Is there any other solution?

Hi Lesley,

I am sorry that you are not able to hear the audio when previewing the timeline and course. Does this issue also happen in a new file? If so, there might be a couple of things to consider here: 

• A repair of Storyline 360 can sometimes clear up these issues. You can find more details on how to do this here: 
  • Repair of Storyline 360
• if the repair doesn't help, following the suggestions outlined in this guide should help: 
  • Fix sound problems in Windows 10

Please keep us posted and let us know if you continue to hit any snags!

Thank-you for posting this.  I tried resetting the default speakers, but unfortunately, it didn't work on my sound issue (audio ok in audio editor, but not in playback/preview).  Closing and re-opening Storyline fixed it, but now Storyline has twice given me the "Storyline is not working and needs to close" error.  

Hi Dakota, 

I'm sorry to hear that you're having difficulty with your software. If Storyline 360 isn't working properly, a simple repair usually fixes the problem.

Let us know how that works for you.

I faced the same problem today. The only thing that worked for me was to turn the audio compression to (none) instead of (automatic).

Hi Haneen!

Sorry to hear you are also experiencing this snag with audio not playing when previewing a Storyline 360 course. I'd be happy to help!

I just had some clarifying questions first. Before turning down the Audio Compression, had you implemented any of the other solutions offered earlier in the discussion? Such as:

• Performing a repair of your Storyline 360 application?
• Reconfigure the speaker settings for audio output on your computer?

Thanks for reaching out and sharing a workaround you found success with! I'm sure other users discovering this thread will find the information very useful!

Hello Steven, thank you for your reply.

And I am sorry for being late in responding.

Yes, I have tried them both before changing the audio compression.

No worries, Haneen! Thanks for getting back to us when you were able to! It's always helpful to share workarounds in the community for others to learn and grow. 

Hope that you have a wonderful afternoon!