Forum Discussion
Hi Laura,
Google just released Chrome 66 and that has affected audio in Storyline and Studio courses. You can read more about that here.
- MeganTilles7 years agoCommunity Member
Oh no, I'm having this problem too. Thanks for the info Leslie. Hope it's fixed soon!
- LauraIngle7 years agoCommunity Member
Thanks Leslie, I hope this get's sorted out soon. I tested this out with a colleague yesterday, and she had just recently installed 360 - on evening of April 18th. A brand new install, and she is not experiencing the same issue. That said, I wonder if her install was after some fixes recently added. I updated my software (360) but to no avail. So, I'm wondering if a clean uninstall and reinstall of the program would resolve. Do you know of any Articulate fixes over the past couple of days? Interestingly, she had not updated her Chrome, and never saw the issue, even on my files that I knew weren't playing audio. They worked for her. But, when she updated Chrome, she started experiencing the issue, but only on my published files. So, I gave her my source files and she republished in her newly installed 360, they worked again. So I'm thinking her latest download of 360 is okay, but mine isn't obviously. And when I do a simple update, it doesn't actually resolve. Therefore, I'm going to try a clean uninstall and reinstall with the latest download of the software from online and see if I get better results. Apparently a simple update doesn't fix it, but a new install does.
Do you know if Articulate will update a fix on the older versions? Like SL2 and 3?