Forum Discussion
Audio not working for HTML5 output in Chrome using Storyline 360
I am a long-time Storyline user (thank you - I love the product and the support!), but am also having audio issues when publishing to my LMS.
This is my first project using Storyline 360 (fully updated, but not sure how to find version number) and am working locally.
Publishing to HTML with Flash fallback.
I never experienced this issue with Storyline 2.
- Operating System: Windows 10
- Chrome: Audio randomly does not play. Sometimes restarting or using the scrub bar will cause audio to play. Video will not play at all.
- IE 11: Audio randomly does not play. Sometimes restarting or using the scrub bar will cause audio to play. Video will not play at all.
- Firefox: Takes a while to load but audio and video work just fine. Our organization only supports IE 11.
- Only one slide has video.
- Most slides have one audio clip.
Plays fine when published to:
- Articulate 360
- CD format
- Published to LMS (preview)
- https://cloud.scorm.com
LMS: Taleo Learn
I am submitting to the support team as that seems to be the general consensus and will follow up with a support number when I get one.
Hi Glenda, I'm curious to know if you had anyone else on your team test from their computer? I had the same audio/video issues in Chrome and found that it was only happening on my machine (the same machine used to develop the course). I use a Mac computer with Parallels installed and Windows 10.
I've actually been using a different (Windows machine) with Storyline 360 installed because it doesn't have the latest version of SL360 installed. No audio/video issues when I preview/publish from there.
- GlendaDeHoff7 years agoCommunity Member
I did not have anyone else try. Will do that - thanks. I also just finished publishing to Flash with HTML fallback and the issue is resolved. Support suggested that I try to publish it with quality set to "Standard". Will try that also.
- MeganTilles7 years agoCommunity Member
Just be careful when publishing to flash. If the user doesn't have flash enabled, they might not be able to view the project. It might be a good idea to disable flash in your browser and test to make sure it still launches using the HTML5 backup. But then again, it sounds like your issues is with the HTML5 output so you might still have issues with audio/video.
- Crystal-Horn7 years agoStaff
HI there, Glenda! I didn't see a support case for you based on this email, so I wanted to check in.
If you'd like me to have a look at your file or a link to your LMS output, feel free to share it here. I can test in a few different environments and make sure everything is working as it should.
- GlendaDeHoff7 years agoCommunity Member
Hi Crysta!
i worked with service through chat. Cleo gave me this as part of a link where I uploaded my file.
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