Forum Discussion
Audio Plays in Audio Editor, but cuts out in Preview and after Publishing
We are having the same audio issues when updating existing SL2 projects. These were created in a SL2 version prior to the last SL2 update. 1 or 2 slides will have the audio cut off after publishing. (yes all were published locally) To correct the issue, we just opened the audio on the affected slide in the audio editor, let it play through and then closed the editor without saving changes. The audio was encoded again without issues when previewing it and the published version worked fine. The slides were not updated for content as we are only applying a logo change to the Slide Master. When previewing the project before it is published, all audio on all slides work fine. It is only after publishing that the issue appears. It seems random as the audio tracks range from 20 seconds to 2 minutes and the cut off occurs at the end of a sentence or in the middle of a word.
Hey there, Joe. Thanks for chiming in.
So that I understand, projects that are republished under the latest update of Storyline 2, which previously had no issues, are now experiencing issues where the audio is cut off (sometimes randomly). Does that sound right so far? And to resolve it, you've found that opening the audio editor and closing, effectively re-encoding the audio seems to work.
Do you have a sample file that you wouldn't mind sharing so that we can have a look? I realize you might have already adjusted them. We can do some testing, though, and see if we can reproduce this issue.
