Forum Discussion

SaadeeaIslam's avatar
SaadeeaIslam
Community Member
7 months ago

Audio recordings on Rise 360 are sped up - don't know how to change it

Hello,

for some reason, any audio I record and add to a training in Rise 360 is at a faster speed. This did not happen previously so not sure if something has changed within the platform. I don't see any settings of speed within the audio so not sure how to change it so that it's a normal speed. Thanks!

Rise 360
  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hello Saadeea,

    I'm sorry you've hit this snag. I see you've also connected with my teammate, Ian, via a chat case; good call! I encourage you to continue troubleshooting with him after trying out his suggested steps.

    Let me know if you have any issues receiving Ian's email; I'm happy to help.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      5 months ago

      Hi Ana,

      Sorry to hear that you ran into a similar issue. 

      I'd like to ask a few questions to clarify your experience: 

      • How are you creating your recordings? Are you using Rise 360's built-in recording feature in the audio block?
      • Does the issue affect the audio files you upload, or is it strictly specific to audio recordings? 
      • Have you tried testing the behavior on other browsers? How about in your browser's private/incognito mode?

      If all of the recordings you make are affected, and the behavior isn't browser-specific, please share a copy of your Rise 360 course by opening a case with our support team so we can take a closer look at what's happening.

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