Forum Discussion
Audio sometimes plays at timeline start
Hi Ron - Thanks for the help! I've attached the file here, and I've been playing with a couple of what I would consider workarounds:
- Moving the text block and audio to layer and having the buttons toggle the layer visibility. (My Caseload)
- Using JavaScript to toggle the play/pause on the buttons (Other's Caseload)
Right now, you can still use "Case View" for a slide where it works as I would expect it to, but look at "Workgroup Main Search" for a slide where it's "broken".
To be fair, this could be an issue with following "best practices" if it is best practice to use layers for text blocks that need to be "toggled", a hold over from my days in another not-to-be-named tool. That said, I don't see why it shouldn't work to have the audio start regardless of whether there's a "Play Media" trigger somewhere or not.
Like you, JasonDalrymple I like to understand, but we probably don't have enough time to dissect a bug that only the brains on the development team can identify and resolve. Glad to “hear” that it's working the way you want it to now.
ThierryEMMANUEL I "see" what you did there...I wish it was working the way it SHOULD. I'm hopefully getting our support connection to take a look at it, too, as it is definitely off when something works one way on one slide but completely differently on another. I'm holding on making any updates until I hear more, and will report back once I have an answer!
I thought you had left the “problematic” slides for reference and further study. JasonDalrymple And since you have a simple and robust solution, I thought I could rejoice with you that your problem was solved. 😀 So, I took another look at your screens. On “Workgroup Main Search,” you just need to add the trigger “Play IA VO media when slide timeline starts” for everything to work. And on “Unassigned Workgroup...,” there is a trigger that triggers “Play... when the learner clicks on Btn Closedialogue1,” which must be an error, right? Perhaps by choosing the solution of “triggering” (pausing, resuming) the VO media (it then takes a different form in the timeline (we no longer see its waveform)), it becomes mandatory to set a trigger to start it. Complicated solution.