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Audio triggered.. without a trigger. Who likes a mystery?
Come across a weird mystery problem in storyline 360.
Background: We have a template that allows the user to choose a voiceover, the associated variable is called AudioPlay. The triggers for this, and also some others can be found in the master slide. We also have audio for when the fullscreen is toggled. It will say "Fullscreen on" if the user switches on the fullscreen and they have previously chosen to have the voiceover on.
The Problem: When using a click the hotspot freeform slide, whenever the user clicks anywhere on the image, be it in the correct place or not, audio is triggered and the voice-over says "Fullscreen Off".
Although I can hear what the problem is, and where it originates (if I mute the trigger/mp3 this doesn't happen), but we don't understand why this freeform slide would trigger audio "fullscreen off" in the first place, and only on this type of freeform slide. No other slides at all. The two aren't connected in any way.
Hence, I am passing this on to the experts. Please can you take a look? I have attached a storyline file with just one slide; everything is completely stripped down.
I think your best course of action may be to submit a case to Articulate where the engineers can look under the hood to check out your files. You can do that here: https://articulate.com/support/contact/case
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Who likes a mystery?","id":"message:1217755","revisionNum":4,"repliesCount":3,"author":{"__ref":"User:user:575266"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1217755"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1217755"},"body":"
Come across a weird mystery problem in storyline 360.
\n
Background: We have a template that allows the user to choose a voiceover, the associated variable is called AudioPlay. The triggers for this, and also some others can be found in the master slide. We also have audio for when the fullscreen is toggled. It will say \"Fullscreen on\" if the user switches on the fullscreen and they have previously chosen to have the voiceover on.
\n
The Problem: When using a click the hotspot freeform slide, whenever the user clicks anywhere on the image, be it in the correct place or not, audio is triggered and the voice-over says \"Fullscreen Off\".
\n
Although I can hear what the problem is, and where it originates (if I mute the trigger/mp3 this doesn't happen), but we don't understand why this freeform slide would trigger audio \"fullscreen off\" in the first place, and only on this type of freeform slide. No other slides at all. The two aren't connected in any way.
\n
Hence, I am passing this on to the experts. Please can you take a look? I have attached a storyline file with just one slide; everything is completely stripped down.
\n
Many thanks!
\n
","body@stringLength":"1281","rawBody":"
Come across a weird mystery problem in storyline 360.
\n
Background: We have a template that allows the user to choose a voiceover, the associated variable is called AudioPlay. The triggers for this, and also some others can be found in the master slide. We also have audio for when the fullscreen is toggled. It will say \"Fullscreen on\" if the user switches on the fullscreen and they have previously chosen to have the voiceover on.
\n
The Problem: When using a click the hotspot freeform slide, whenever the user clicks anywhere on the image, be it in the correct place or not, audio is triggered and the voice-over says \"Fullscreen Off\".
\n
Although I can hear what the problem is, and where it originates (if I mute the trigger/mp3 this doesn't happen), but we don't understand why this freeform slide would trigger audio \"fullscreen off\" in the first place, and only on this type of freeform slide. No other slides at all. The two aren't connected in any way.
\n
Hence, I am passing this on to the experts. Please can you take a look? I have attached a storyline file with just one slide; everything is completely stripped down.
\n
Many thanks!
\n
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I think your best course of action may be to submit a case to Articulate where the engineers can look under the hood to check out your files. You can do that here: https://articulate.com/support/contact/case
I think your best course of action may be to submit a case to Articulate where the engineers can look under the hood to check out your files. You can do that here: https://articulate.com/support/contact/case
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Great call opening a support case! I see that you're working with my colleague Enelluar. You're in excellent hands!
\n
We'll continue the conversation over in your case.
\n
Have a great afternoon!
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