Forum Discussion

ClareHall-fb0b3

Community Member

11 months ago

Audio will not play in Storyline360 - not any way, even in preview

storyline 360

ClareHall-fb0b3

Community Member

11 months ago

I un-installed and re-installed twice, and then it was fixed. I hope your resolves as well!

Clare Hall
Instructional Designer | Retail Learning and Development
Harbor Freight Tools
Remote: Lubbock, TX
Cell: 818.462.7582
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LucianaPiazza

Staff

11 months ago

Thanks for sharing that things are working as expected now on your end, Clare! Great news!

It looks like part of your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Have a great start to your day!

JoseTansengco
Staff
10 days ago
Hello EwanLaing-b692c,

Thanks for reaching out!

Would you mind sharing a quick Peek 360 recording of how you export the divider images from PowerPoint to help us understand why they turn out pixelated when added in Rise 360? For your reference, I used this option in PowerPoint to save the divider as an image file before uploading it to a Rise 360 course.

If this is how you're exporting your dividers, would you mind trying the image I attached to see if it becomes pixelated if uploaded to a Rise 360 course as a divider?
elizabeth
Partner
11 days ago
Either try the NOPROCESS route as outlined in this article for .png images: https://access.articulate.com/support/article/Best-Practices-for-Images-Videos-and-Audio-in-Rise-Courses or save your images as SVGs. You won't be able to crop SVG images so they'll have to be right size, but they will be crisp when you import.
PhilFoss
Community Member
11 days ago
I saw this solution on this forum- design it full width approx 1400px or so wide, save as a png or svg. Then insert it as a labeled graphic (with no markers) and it will show full size like you designed it. And if you're reusing this divider, make sure to use the 'duplicate/copy' function and even save it as a block template to reuse across lessons. Otherwise, if you keep uploading the image each time, it will show up as separate images in your SCORM which keeps adding to the overall file size.

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will not play in Storyline360 - not any way, even in preview","id":"message:945657","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:1326972"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:945657"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:945657"},"body@stripHtml({\"truncateLength\":200})":" The sound randomly stopped working in Storyline. I am not having other issues, and everything is up to date. I run it on a MAC through parallels (have been for years) and have not changed anything e...","body@stringLength":"617","rawBody":"

The sound randomly stopped working in Storyline. I am not having other issues, and everything is up to date. I run it on a MAC through parallels (have been for years) and have not changed anything else. When I publish to Review360 or publish and upload to the LMS the sound is there, but I cannot hear it to adjust timing or anything in Storyline360. I went into sound setting on the widows side and made sure the speakers were still selected for output and nothing was wrong there. All other applications are playing sound, just not Storyline360. Please advise!!

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Thanks for sharing that things are working as expected now on your end, Clare! Great news!

Have a great start to your day!

","body@stringLength":"562","rawBody":"

Thanks for sharing that things are working as expected now on your end, Clare! Great news!

Have a great start to your day!

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I un-installed and re-installed twice, and then it was fixed. I hope your resolves as well!

\n\n

Clare Hall\n
Instructional Designer | Retail Learning and Development\n
Harbor Freight Tools\n
Remote: Lubbock, TX\n
Cell: 818.462.7582\n
[A group of blue and white circles with a white letter Description automatically generated]Message me on Teams

\n\n

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I un-installed and re-installed twice, and then it was fixed. I hope your resolves as well!

\n\n

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