Forum Discussion
Audio won't play when trigger is added
Hi, I have a similar problem as well. I wanted to add audio effects for buttons and have set the trigger to play media/audio when the button is clicked. However, the audio doesn't play. I have also edited the audio to remove the fades. Please advice!
Hello ZhauyueLau-724d,
Happy to help!
We'll need to check your triggers to see why your audio isn't playing as expected. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!
Hi JoseTansengco, thank you for your reply. The problem has been resolved (see pic 2 for my workaround) :) this also leads me to the next question: when i insert an icon in storyline, the icon is usually saved as a couple of shapes or freeforms grouped together. this leads to e.g. the trigger or state being applied to part of the freeform in the icon. which was why the audio didnt play in my original problem (see pic 1). is there a way to make sure that a trigger is applied to the entire icon and not certain parts of the icon? or that the icon is not inserted as a group of freeforms or something of that sort?
Hi ZhauyueLau-724d,
I'm happy to chime in. I understand that your audio is not playing when clicking certain parts of the icon.
Your observation is correct. Storyline icons from the Content Library are inserted as a group of Freeform objects. I ran some tests with the attached Storyline file and confirmed that clicking outside the Freeform objects within an icon does not execute the Play audio trigger. This is expected behavior.
You found the perfect workaround by overlaying the icon with a hotspot, which should work for most use cases. Please feel free to reply to Dexter in your support case if you have additional questions to keep all information in one place. Thank you!
