Forum Discussion

ReynaMunves-2a0's avatar
ReynaMunves-2a0
Community Member
5 years ago

Audio/video stop playing in published file but seekbar continues

Hello, I wrapped a video (mp4) in a SL360 file. The SL preview works fine. However, the published version stops (video and audio) 3/4 of the way through, yet the seekbar keeps moving forward. I cl...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
5 years ago

Hi Reyna, 

I'd love to take a look at your .story file to help troubleshoot what's happening. Can you share it with us here in the E-Learning Heroes Community, or if you'd prefer to share privately you can upload it to our Support Team here. Some additional questions to help us investigate: 

  • Does the video/audio stop where you'd expect it to - or is it stopping early? 
  • When you're testing the published output did you upload to an LMS, web server, or are you testing it locally from the "Published Output" folder?
  • If it's uploaded to an LMS or server, what browser are you using to play it back?

Let us know if you can share the .story file (the file prior to publishing) and we'll dig into it for testing!