Forum Discussion
Audio/video stop playing in published file but seekbar continues
Hi Joseph!
Thank you for sharing these details with us! It looks like Reyna reached out to our Support Engineers and worked with my teammate, Cleo.
Cleo said "If MP4 videos don't display when your Articulate content is hosted on a server, it's likely that the server isn't configured to play MP4 files. See this article for more information."
If this doesn't do the trick, I'd recommend connecting with a Support Engineer.
Is there any resolution or update to this?
I have the same issue - a slide with a mp4 (20 min) and around 17 minutes the audio AND video stops but the seekbar continues. This only happens when published...the course plays fine in preview. The MP4 is also complete and has no issues playing on its own.
I've reimported the MP4, started a brand new SL from scratch and imported video, adjusted timelines, triggers, etc. nothing works and the video and audio always stops.
HOWEVER, What I did find....
If I turn the seekbar off and use the video controls, the MP4 plays the entire way through with no issue. Obviously this is an okay workaround by putting a hotspot over the controls o preventing skipping, but this is pointing to bigger issues with the timeline.
I can also say this is something new that has been happening within the last month or so with several 360 users in our training department when using videos in courses....