Forum Discussion

LyndaThornton's avatar
LyndaThornton
Community Member
3 years ago

AUGH!

I have tried for two days now and every time I publish 360, as it is 'preparing to load slides', I get the "Articulate Storyline Error Report"!  I am at my wits end. I received it some the day before when I was loading some pictures (but got through that).  I need to get this done.  Please help.

storyline 360

2 Replies

  • LyndaThornton's avatar
    LyndaThornton
    Community Member
    3 years ago

    I am also getting the Error Report when I try to Preview selected slides, or create a word document. 

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    3 years ago

    this "error" message from storyline is not very helpful - please click on the blue text "information", then a second window will open with really interesting informations.

    Just copy the text from the second window and post it here.

    or you could open a support ticket

    https://articulate.com/support/contact/360-teams

    send them the storyline error logs

    -> open in windows file explorer
    %LocalAppData%/Articulate/360/Logs/

    -> Storyline_STABLE_yyyymmdd_hhmmss.log