Forum Discussion
Author info missing in Rise360 course
Thanks for the update, CherylKent!
I’m glad to hear that toggling the course author off and on did the trick. That refresh can help realign the metadata after publishing.
If anything feels off again, feel free to share the link, and we can take another look.
Hi all,
It seems the problem occures again. After publishing to scorm for the LMS we use, the author picture is empty. I opened the zip/scormfile and notice that since the end of may '26 the author.avatar is not loaded. I can't find it any more in the map scormcontent/asset. When i look back to scorm/zipfiles from april and more back the avatar is loaded in scormcontent/assets as image_small.
I tried several solutions to ad the image, but i think the problem AND the solution lies with Articulate.
Any one else having this problem (again)?
I have to let you know i'm working on the European sever.
Hi ProvincieNoord-,
Thanks for reaching out!
Are you seeing Unknown User like the original poster, or is it just the avatar that's missing? Is this happening across multiple courses or only in a specific course?
If you're comfortable sharing the project file with our team, we'd be happy to take a closer look. Having the file would help us better understand what's happening and determine whether this is related to a recent publishing change.
Thank you Kelly! We see the author, but the avatar is missing.
Our LMS-contracter in the Netherlands solved the published e-learning for now, but the original scorm/assets file stil misses the avatar. I uploaded it to your team.
Kind regards,Marianne Vester
Hi ProvincieNoord-,
I checked your support case and see my teammate, Robby, logged this issue as a possible software bug. We'll update you as soon as we have news of a fix!
