Forum Discussion
Author info missing in Rise360 course
Thanks for the update, CherylKent!
I’m glad to hear that toggling the course author off and on did the trick. That refresh can help realign the metadata after publishing.
If anything feels off again, feel free to share the link, and we can take another look.
Hi ProvincieNoord-,
Thanks for reaching out!
Are you seeing Unknown User like the original poster, or is it just the avatar that's missing? Is this happening across multiple courses or only in a specific course?
If you're comfortable sharing the project file with our team, we'd be happy to take a closer look. Having the file would help us better understand what's happening and determine whether this is related to a recent publishing change.
Thank you Kelly! We see the author, but the avatar is missing.
Our LMS-contracter in the Netherlands solved the published e-learning for now, but the original scorm/assets file stil misses the avatar. I uploaded it to your team.
Kind regards,
Marianne Vester
Hi ProvincieNoord-,
I checked your support case and see my teammate, Robby, logged this issue as a possible software bug. We'll update you as soon as we have news of a fix!
I received an e-mail from Robby. Bug's solved i understand. 😀
Thank you so mutch for the quick repair!
Hello ProvincieNoord-,
Thanks so much for following up. Glad that Robby shared the good news with you!
Have a great start to your week!
