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LaurenConnelly's avatar
LaurenConnelly
Staff
4 years ago

Hi Philip!

I want our team of Support Engineers to work with you directly to fix this issue where Storyline 360 is crashing 2-5 times a day. I'm sorry you're running into this! Please use this link to connect with a Support Engineer.

We don't have an autosave feature, but we have an auto-recovery. The difference being that'll it will return you to an earlier version of your course if your Storyline program crashes, but it won't consistently save and have that copy accessible to you if you closed Storyline by accident. You can enable the auto-recovery feature here. You shouldn't lose any content you've created if the auto-recovery frequency is set between 5-10 minutes. 

I'll keep an eye out for your support case to see the fix!

  • PhilipDeer's avatar
    PhilipDeer
    Community Member
    4 years ago

    Thanks, but I'll pass on working with an engineer for now. I had the same
    issue when working at my previous employer and using SL 360 but the
    engineers were not able to find anything helpful. I'll just wait and hope
    it gets better sometimes, although I'm not hopeful it will.

    *Philip Deer*

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