Forum Discussion

Davodsconduto's avatar
Davodsconduto
Community Member
6 years ago

Avast anti-virus threat, IDP.Generic, in CefSharp.BrowserSubprocess.exe

My Anti-virus software, Avast, blocked Articulate 360 from opening. Here's the message Avast gives: We've blocked CefSharp.BrowserSubprocess.exe because it was infected with IDP.Generic • Threat...
storyline 360
LucianaSantimar's avatar
LucianaSantimar
Community Member
5 years ago

Hi!

I am working in SL3, and files "freeze": I can't continue editing. When I open Windows 10 task manager, "CefSharp.BrowserSubprocess.exe" appears as a process associated to Storyline. I do not have Avast antivirus. Do you know what can be causing this recurrent issue?

Thanks in advance,

Luciana

LaurenDuvall's avatar
LaurenDuvall
Staff
5 years ago

Hi Luciana!

Sorry that you're running into this issue! I see there are similar cases related to this issue, but there are a few different solutions. I'd recommend reaching out to our Support Engineers for specific help. You can reach them by submitting a support case.