Forum Discussion

Community Member

2 days ago

Anti Virus Detection While Updating Articulate 360

Good Morning Everyone, this AM I opened and signed into my Articulate App, which automatically installed an update while opening. During this process my AV alerted and provided the option to quarantine a file named IDP.HEUR.26

I am associating this with the update because it was concurrent to downloading the file. Research indicates it may be a false positive, but a high risk file. Does anyone else have any experience with this detection related to Articulate?

I can quarantine it, but I'm concerned if I do, it may interfere with functionality of my Articulate. All constructive comments are welcome. Thank you

Kindest Regards.

advice

2 Replies

KellyAuner
Staff
2 days ago
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Hi ScottSuter-d72f,

Thanks for reaching out and detailing what you're experiencing. I see you've submitted a support case, so one of our Engineers will be in touch shortly via email!
- ScottSuter-d72f
  Community Member
  22 hours ago
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  Thank you, Kelly

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I can quarantine it, but I'm concerned if I do, it may interfere with functionality of my Articulate. All constructive comments are welcome. Thank you

Kindest Regards.

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I can quarantine it, but I'm concerned if I do, it may interfere with functionality of my Articulate. All constructive comments are welcome. Thank you

Kindest Regards.

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Hi ScottSuter-d72f,

Thanks for reaching out and detailing what you're experiencing. I see you've submitted a support case, so one of our Engineers will be in touch shortly via email!

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Hi ,

Thanks for reaching out and detailing what you're experiencing. I see you've submitted a support case, so one of our Engineers will be in touch shortly via email!

Thank you, Kelly

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Thank you, Kelly

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