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SineadCarey-7cf's avatar
SineadCarey-7cf
Community Member
2 years ago

Background audio won't play from SToryline to RISE360

Hi,

I have background audio on my storyline file. the background audio works in the preview mode. however, when i insert this into RISE, there's no background audio?

 

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Rise 360
  • hazelB's avatar
    hazelB
    Staff
    2 years ago

    Hi there Sinead! So sorry to hear that the background audio in your Storyline file isn't working when added in Rise.

    Please open a case with us here and share your Storyline file so that one of our technical support engineers can investigate.

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