Forum Discussion
Background Image turns black upon Preview/Publish (SL3)
Hi, I am using a large background image on the slide master (it's a very colorful JPG image of a store setting). The image turns completely black upon Preview; I published the project and the image...
Hello. Have we found a solution to this problem? I have encountered the same issue. I used a colorful image as the background for the master slide. But when I previewed it, the image is completely dark. Please help. Thanks.
Hello Lan Ma,
Happy to check this for you.
We're not seeing this issue being reported by our other users anymore so there's a possibility that the incident is isolated. I want to ask a few questions to help clarify your experience:
- Have you tried testing the behavior using other image files for the background?
- Are you using Storyline 3 or Storyline 360?
- If all images are affected, have you tried repairing Storyline 3?
If only one image file causes the black background issue, please share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening. We'll delete it when we're done testing!
