Forum Discussion
Be a Voice in Shaping the Future of Articulate - Customer Compass
If there is a way, I could assist others (and myself) on how to understand on how to use your product, I would be interested. For a product whose main goal is to use as a teaching platform, this is by far the most difficult website/app to use. I have read so many responses in the community notes from people asking help for basic questions on your products, and sit for days unanswered, that should be answered on the website/app - NOT in the community notes section. This is a horrible experience for people trying to learn how to use your products imo. It is unfathomable that this is actually your business model, to make people ask other customers on how to use your product and then wait for days sometimes for an answer that might help.
Hi Bryan - I want to chime in to be sure you're aware of the resources available to help you. If you didn't already know this, you can submit help requests through their ticketing system and Articulate staff will respond to your request, usually within 24 - 36 hours (that's been my experience, any way).
Also, there are a lot of virtual and in-person courses available through various vendors across the country that give hands-on training on how to use the basic and more advanced features of Storyline. And, finally, the Articulate 360 Training library contains a plethora of on-demand learning and tutorials about how to use all of Storyline's features.
I hope you find something useful from this. Good luck to you.