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AnitaMurphy-f02's avatar
AnitaMurphy-f02
Community Member
2 months ago

Because of privacy setting this video cannot be played.

Hi Everyone, 

I need your help with an issue I'm having. Video plays in in preview on Storyline but once uploaded to the LMS I am getting an error 'because of privacy setting this video cannot be played. 

What can i do to fix it please?

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 months ago

    Hi AnitaMurphy-f02,

    I understand you're receiving an error message instead of the video playing in your published course. That doesn't sound right, so I'm happy to help troubleshoot!

    • Are you the original owner of the video? If not, where is the video imported from?
    • Is this issue happening with one specific video or course?
    • What LMS are you using?
    • Have you tested the course in SCORM Cloud?

    If the course plays as expected in SCORM Cloud, the issue may be within the LMS, and you can reach out to your LMS administrator directly for further troubleshooting. If the error message remains in SCORM Cloud, I'd be happy to take a closer look at your file. You can upload it here or privately in a support case!

     

     

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