Forum Discussion
Beginning blank frames when publishing to video
Is there a particular reason why when I publish a screen recording to video the first several frames are blank so that when you import into Rise the video block is black vs. showing the first slide ...
Hi Shanmugapriya N,
I'm sorry to hear that you're experiencing an issue with a black frame appearing. I see that you’ve reached out to our Support Engineers and are working with my teammate, Luiza. You’re in great hands! We’ll continue the conversation in your support case.