Forum Discussion

MegStorey's avatar
MegStorey
Community Member
2 years ago

black lines on edge of mp4's imported into Storyline

Hello, I've searched here for possible answers to an issue I'm encountering with imported videos/mp4's in my Storyline course.   When I preview the slides, many of the videos which I've cropped or ...
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff
9 months ago

Hi AndrewHoskins-e, 

Thanks for checking in and sharing your thoughts with us. We appreciate it. We don't have any updates at this time regarding the bug. We'll be sure to update this thread with any news so everyone is in the loop!

 

MarkMarino's avatar
MarkMarino
Community Member
2 months ago

Any update on resolving this bug?  It's still occurring in all of our courses with MP4 videos... black lines on right border/bottom border depending on the size/scale of the course in the browser.

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 months ago

    Hi MarkMarino,

    Thanks for checking on this!

    Currently, we're still tracking this bug. I want to clarify that the bug my teammate, Luciana, is refers to happens only when there's a white background. If this doesn't match what you're seeing, it'd be helpful to take a closer look at your file. You can upload that here or privately in a support case and we'll delete all files from our systems once troubleshooting is complete!

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