Forum Discussion
black lines on edge of mp4's imported into Storyline
Was there a solution to this? I am encountering the same issue. I ended up having to manually add lines on the other sides of the video creating a 1-pixel frame around the video. I don't want the frame, but it was the only way to make it look like the lines were supposed to be there. I also tried laying a box over the unexpected lines to cover them with the same color as the background and that did not work.
- StevenBenassi10 months agoStaff
Hi Andrew!
Sorry to hear you've also run into this setback!
If you're comfortable sharing your .story file, I'd be happy to take a closer look to see what adjustments can be made. Feel free to upload it here in the discussion or privately through a support case.
We'll delete it from our system as soon as troubleshooting is complete!
- AndrewHoskins-e3 months agoCommunity Member
I would prefer not to send my story file due to company privacy rules. Has a solution been found that does not revolve around adjusting my screen resolution to something other than 100%? That is unfortunately not a fix, but a band aid that only helps those that adjust their screens.